Customer satisfaction depends on creative problem solving, not empathy. It mostly makes people avoid the peers who criticized ...

How organizations can hold themselves — and the practitioners they work with — accountable for measurably improving outcomes for marginalized populations. by Lily Zheng There’s a big, poorly kept ...

Subscription businesses obsess over pricing and churn, but the most consequential strategic choice may be far simpler: ...

Generative AI can greatly improve the value of performance reviews, but most companies are just using it to produce polished ...

Global companies often default to an HQ-satellite model in which strategy is shaped less by market insight than by who is ...

Burnout shows up differently across an organization, but it affects employees at every level. In this week’s HBR Executive ...

Research finds that as people climb the career ladder, they tend to treat their perspective as the entire story, ignoring their biases and blind spots. But when you adopt this “main-character energy,” ...

AI shopping agents are rapidly becoming a meaningful share of online “shoppers.” New research shows that many classic ...

Organizations often assume leadership succeeds or fails because of a leader’s style. But research on follower psychology ...

When companies deploy AI systems trained on the same market data, optimizing similar objectives at machine speed, they risk ...

Many organizations expect AI to automatically improve teamwork, but research shows the opposite can occur. Without ...

Many managers are criticized for showing leniency in performance reviews for low performers. But new research finds that may ...