The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

He says for simple queries, like confirming a flight, AI usually offers a fast, accurate answer. But when it comes to ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...